Find quick answers to your questions below...
Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment or my product is missing parts.
When will my backorder arrive?
My Account
How do I create an account?
How do I edit my account information?
I forgot my password.
Shipping and Returns
Shipping Terms
Do you ship to my country?
How much is my shipping?
When will my order ship?
What is the return policy?
How do I return my product?
I received the wrong product.
Guarantees
Privacy Policy
Security
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
What are my payment choices?
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Product Questions
How do I store my olives once I open the vacuum sealed package?
How do I store my packages of sliced cured meats once I open the vacuum sealed package?
I just received my package and the gel packs inside are no longer cold. Are the items I bought still good to consume?
When I try to peel my sliced cured meats from the plastic sheets, they always tear. What should I do about this?
Buyer's Guide
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Additional Support
How do I contact you?