Shipping Terms

FREE SHIPPING on orders of $99 or more
Simply look for the logo to enjoy free standard shipping on selected items throughout the store (refrigerated items not included). If the items in your order which qualify for 'Free Shipping' total $99 or more, your order ships FREE! Valid within contiguous U.S. only.
Perishable products like cheese, cured meats, fresh pasta, pestos and some seafood require special refrigerated shipment and are not eligible for free shipping. If you choose to add any of these items to your order, the free shipping offer will no longer apply.

All orders will usually be shipped the next business day. Several factors including mid-week holidays, number of orders received, dry ice availability and more might affect handling timing.
Perishable items are shipped Monday thru Wednesday. REFRIGERATED shipping is the only option offered at checkout once refrigerated items are added to the shopping cart.

We ship within the continental U.S.A.. Limited service to Alaska, Puerto Rico and Hawaii. Please also remember that UPS and FedEx cannot deliver to P.O. boxes, so a street address is necessary in your shipping instructions.

Olio&Olive U.S. ships via:

Standard (3-7 days) - delivery in 3 to 7 business days, depending on how far you are from our facilities. Valid to USA only.
UPS Ground - delivery in 1 to 5 business days, depending on how far you are from our facilities, see UPS map below.
Refrigerated (1-3 days) - delivery in 1 to 3 business days, depending on how far you are from our facilities. Required for refrigerated items and valid to continental USA only.
Expedited (1-3 days) - delivery in 1 to 3 business days, depending on how far you are from our facilities. Valid to USA only.

Please note that these are TRANSIT TIMES, from the moment the packages are shipped.

UPS rates are calculated in real time once the shipping address is entered. Standard and Expedited rates are calculated on a flat rate base. Weekend days (Saturday and Sunday) and major holidays do not "count" as business days, so please take this into consideration when estimating the arrival of your package.

The listed shipping fees do not include charges imposed by your country's Customs Agency. Buyer is fully responsible for any additional fees imposed by customs, including any tariffs and duties. Sometimes customs will charge a fee, and other times they will not. If you have any questions regarding tariffs and duties please call the Customs Agency for your respective country.

As soon as your order ships, your package will be issued a tracking number and the status of your order changed from "Pending" to "Shipped". Because our warehouse ships until very late in the afternoon however, it may be possible that a Shipment Confirmation email with related tracking info is not sent to you until the business morning after your order has shipped. Finally bear in mind that, although the tracking number is issued as soon as your package is prepared by our warehouse, it takes the carrier a few hours to pick up the shipment and input its information into the online tracking system. Therefore, for the first few hours of the shipping day, checking the status of your order by using the provided tracking number may return a "Tracking Number Could Not Be Found in UPS or USPS Database" message. Just wait a few more hours (up to 12 may be necessary) and your tracking information will eventually show up.

Ups Ground Map